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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Retreive password, when we bought the unit 3-4 months ago,

Customer Question

retreive password
JA: When did you last reset your username and password?
Customer: when we bought the unit 3-4 months ago
JA: Have you installed any updates recently?
Customer: no ma'am
JA: Anything else you want the computer expert to know before I connect you?
Customer: that is it
Submitted: 6 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 days ago.

Hi,

I'm sorry about the issue. Is it email password, or something else?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 6 days ago.
windows 10
comcast email
Expert:  Viet - Computer Tech replied 6 days ago.

Thank you. Do you mean your email is not working at the comcast.net website?

Have you tried anything?

Is the internet currently working on your computer?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 6 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Michael replied 6 days ago.

Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.

Expert:  Michael replied 6 days ago.

Hi, are you there? do you still need any help?