I'm sorry about the issue. Is the Internet currently working on the computer?
Please reply at the box below. Thank you,
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry; I'm an independent computer tech. Please let me know if you'd like me to fix this issue for you. I can also connect remotely to your computer and fix it directly and quickly for you; we guarantee our service. Please reply at the box below. Thank you,
No problem, though it looks like you paid them a lot more. If you'd like to, you can cancel their service, as I can fix your computer issue for a lot less. Thank you.