I'm sorry about the issue. When did you upgrade to Windows 10?
Was the cd/dvd drive working fine in Windows 7 before upgrading to Windows 10?
Does this issue occur with all CD / DVD disks?
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I'm an independent computer tech. Please let me know if you'd like me to fix your cd/dvd drive issue; we guarantee our service. Please reply at the box below. Thank you,
No problem; we are canceling this per your request. If you still need help with your cd/dvd drive issue later on, or if you need help with any other computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you,