Hello! My name is*****I am a certified computer professional who will assist you.
In case you forgot the pattern lock and can't remember what it is, you can reset the tablet to factory defaults which will erase the pattern lock as well as all the data stored in the tablet internal memory. The external memory (SD card) won't be affected. If you want to do that, let me know and I will provide the instructions on how to properly reset the tablet to factory defaults.
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Here is how to reset the tablet to factory defaults which will clear the current pattern lock. Please follow the instructions carefully:
1. Completely power off the tablet2. When the tablet it powered off, press and hold down the Power button and the Volume Up button at the same time, and continue to hold them until the NuVision logo appears3. Once you see the NuVision logo, release the buttons4. It should then display the system menu with several options. Use the Volume Up and Volume Down buttons to navigate through the menu. Select RECOVERY and then press the Power button to confirm (it works as the OK button)5. The tablet will restart and access the Recovery menu6. Once you are in the Recovery menu, select wipe data/Factory reset and press the Power button7. Select Yes -- delete all user data and press the Power button8. The tablet will then start the factory reset process so wait until it has finished9. When done, select reboot system now and press the Power button10. The tablet will restart. It will take a bit longer than usual. You will then be presented with the "Welcome" screen, so go ahead and set up your tablet. You can then continue using it
Here is a video showing how to do it, in case you encountered problems following my instructions:
Let me know if you could successfully reset the tablet.
Hello again!I am following up with you to see if you require further assistance. Did my instructions help solve the problem?Let me know,IT Miro