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Hi. My name is***** you for your question and the opportunity to assist.
I can help you with this. On the screen where you sign in to the computer is
it showing an email address?
Please reply in the box just below.
I believe you are likely using Windows 10. To confirm do you see 3 icons in the lower
right corner of the screen Wi-Fi/Network>>>Ease of Access>>>Power ?
Thank you. To get you back in to the machine it will need to be reset. Since it's brand new
I don't believe there are any personal files to lose. Am I correct?
Thanks. Here are the steps to get you back in:
Start or restart the machine such that you are looking at the login screen. But don't log in.From the login screen:
While holding down the left Shift key, click the Power icon in thelower right corner (far right) and select Restart.
Release the Shift key when you see "Choose an Option"
click Reset this PC
click Remove Everything
click Just Remove Files
install only to the drive where Windows is installed, if asked
When the reset is complete you'll re-create your user account
and have access again.
Let me know the result please.