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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't connect my TV to Pandora. all works ok with the TV and

Customer Question

can't connect my TV to Pandora. all works ok with the TV and the internet, when I press on the Pandora AP, a message states "Pandora cannot log in. HELP!
JA: Have you tested the connections by doing a ping utility test?
Customer: No but both Time Warner and ATT techs came to home and ran all kinds of tests. They got same results. They advised maybe the AP on my 5 year old smart TV needs updating ???
JA: Have you installed any updates recently?
Customer: The 2 techs updated the TV but did not know how to do anything on the AP.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  david replied 5 months ago.

I would be glad to help. To better understand the problem can you help me with the following:

Do you already have a Pandora account, and are you able to play stations you create from a computer's web browser at pandora.com?

Has you TV ever been able to access internet content like Pandora in the past?

What is the make and model of your TV?