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Hi there and welcome
Can you tell me please for which email service this is for?
Te iPad and mobile devices store the password ***** them which is why you do not need to enter them, but for the computer this is required
If you forgot the password ***** use my link below to reset it
Once done, you can then use this new password ***** sign into your account
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know please how you go