How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32175
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

It isn't my computer I'm having problems with. It is getting

Customer Question

It isn't my computer I'm having problems with. It is getting into my email. I don't get prompted when I access my email on my IPad , however if I try to access my email at another computer I do get prompted for a password. There are only two passwords I ever use and neither works so I need to reset it.
JA: How old is your iPad, and what model are you using?
Customer: My IPad is about three years old and is an Apple
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I just need to reset my password ***** I can access a document on. Y sisters computers!
Submitted: 13 days ago.
Category: Computer
Expert:  Richard replied 13 days ago.

Hi there and welcome

Can you tell me please for which email service this is for?

Thank you

Customer: replied 13 days ago.
This is for the only email I use: ***@******.***
Expert:  Richard replied 13 days ago.


Te iPad and mobile devices store the password ***** them which is why you do not need to enter them, but for the computer this is required

If you forgot the password ***** use my link below to reset it

Once done, you can then use this new password ***** sign into your account

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know please how you go

Related Computer Questions