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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need to reset my password, Years ago, No, Thought occurred.

Customer Question

Need to reset my password
JA: When did you last reset your username and password?
Customer: Years ago
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thought occurred. I did update to Windows 10 but not if that was before/after using this site
Submitted: 13 days ago.
Category: Computer
Expert:  Byron replied 13 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which site it is you are wanting to sing in to?

Please reply in the box just below.

Customer: replied 13 days ago.
Trying to connect Birthday Greeting site. Someone sent me a Birthday card. In fact there are 2 cards there.
Customer: replied 13 days ago.
Do not switch to Secure Remote Assistance. Too much money
Expert:  Byron replied 13 days ago.

Happy Birthday. Is this the www.123greetings.com site?

Customer: replied 13 days ago.
Expert:  Byron replied 13 days ago.

Can we do a screen-sharing session to troubleshoot the issue?

Customer: replied 13 days ago.
What does that mean ? By using TeamView 10?
Expert:  Byron replied 13 days ago.

It's similar, but not quite the same.

Customer: replied 13 days ago.
How long does this take? I have an 8 o'clock appointment and need to leave shortly. Should I come back later?
Expert:  Byron replied 13 days ago.

I think we should probably pick this up later. You'll have JustAnswer email in your inbox saying I responded

to your question. In the body of the email is an orange box that says "View Response"

clicking that will return you to this page.

Customer: replied 13 days ago.
Thnak you - have a good day.
Expert:  Byron replied 13 days ago.

You too. Thanks

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