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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't seem to print W-2/W-3 forms. Can you help? Dell

Customer Question

I can't seem to print W-2/W-3 forms. Can you help?
JA: What kind of computer do you have?
Customer: Dell desktop
JA: Have you installed any updates recently?
Customer: I think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: We are a 501(c)3 church and have ministers with no SS withholding. The system will not allow us to insert "0" in the space provided.
Submitted: 5 months ago.
Category: Computer
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you able to print the form with the space for withholding left blank?

Customer: replied 5 months ago.
I am unable to print anything. Because we have ministers who don't pay in to Social Security, there are blanks in that column, but I keep getting an error message that "0" is not an acceptable response.
Expert:  Byron replied 5 months ago.

Try 0.00

What software program are you using to print the forms?

Customer: replied 5 months ago.
Byron, to the best of my memory, we had the same issue last year and when we contacted Sage they remotely accessed our computer and fixed the problem. Now we have the same issue again. By the way, we have a contract with Sage and are allowed two contacts per year free of charge. Does this apply?
I tried 0.00 and I could not enter it.
Customer: replied 5 months ago.
What do I need to do for you to remotely access my computer?
Expert:  Byron replied 5 months ago.

I apologize. We are not Sage. This is JustAnswer.com, a technical support site not affiliated with Sage.

For contract support, please contact Sage.

Customer: replied 5 months ago.
I assume we will not be charged?
Expert:  Byron replied 5 months ago.

Correct. Please contact Customer Service at(###) ###-####to process a credit.