I"m sorry about the issue. Is it okay to reset the Lenovo tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you,
Thank you. Please press and hold the Power button and power off the tablet for now.
, then press at the same time the two buttons Volume Up and Power for about 10 seconds until the Lenovo logo (or recovery menu appears), then release.
- Do get a menu when trying the above steps? Please let me know, so I can provide the next step.
Cancel it. Or press and hold the Power button for about 15 seconds to power it off
- Now, with the tablet powered off, this time, press and hold at the same time the 3 buttons Volume Up, Volume Down and Power for about 10 to 15 seconds until the Lenovo logo or a recovery menu appears.
Please let me know. Thank you,
Let me know what it shows next after the Logo. Any menu?
Sorry, please press and hold the Power button for about 15 seconds to power it off. Then this time hold the two buttons Volume Down and Power button for about 10 seconds or until the Lenovo logo / recovery menu appears and check.
Let me know if it shows something newer than the test menu again.
I'm really sorry; I'm out of suggestion, but let me open the issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience.
Hi there and welcome
Can you please review this video which explains how to do a reset of the tablet
Once done, you can then set it up again to use it as new
Let me know please how you go