How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32128
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My granddaughter put a passcode on her Lenovo tab 3-7 and

Customer Question

My granddaughter put a passcode on her Lenovo tab 3-7 and can't rememberit
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Where will I find the model no
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I don't think so
Submitted: 10 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 days ago.

Hi,

I"m sorry about the issue. Is it okay to reset the Lenovo tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Customer: replied 10 days ago.
Okay how do I do that
Expert:  Viet - Computer Tech replied 10 days ago.

Thank you. Please press and hold the Power button and power off the tablet for now.

, then press at the same time the two buttons Volume Up and Power for about 10 seconds until the Lenovo logo (or recovery menu appears), then release.

- Do get a menu when trying the above steps? Please let me know, so I can provide the next step.

Please reply at the box below. Thank you,

Customer: replied 10 days ago.
I got full test
Pcba test
Item test
Expert:  Viet - Computer Tech replied 10 days ago.

Cancel it. Or press and hold the Power button for about 15 seconds to power it off

- Now, with the tablet powered off, this time, press and hold at the same time the 3 buttons Volume Up, Volume Down and Power for about 10 to 15 seconds until the Lenovo logo or a recovery menu appears.

Please let me know. Thank you,

Customer: replied 10 days ago.
Got logo
Expert:  Viet - Computer Tech replied 10 days ago.

Let me know what it shows next after the Logo. Any menu?

Customer: replied 10 days ago.
Same as before I pressed full test now there is a orange frame on the outer border
Expert:  Viet - Computer Tech replied 10 days ago.

Sorry, please press and hold the Power button for about 15 seconds to power it off. Then this time hold the two buttons Volume Down and Power button for about 10 seconds or until the Lenovo logo / recovery menu appears and check.

Customer: replied 10 days ago.
Okay I have the logo
Expert:  Viet - Computer Tech replied 10 days ago.

Let me know if it shows something newer than the test menu again.

Customer: replied 10 days ago.
No it does not
Just
Full test
Pcba test
Item test
Expert:  Viet - Computer Tech replied 10 days ago.

I'm really sorry; I'm out of suggestion, but let me open the issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience.

Expert:  Richard replied 10 days ago.

Hi there and welcome

Can you please review this video which explains how to do a reset of the tablet

https://www.youtube.com/watch?v=PmflNSgrjoM

Once done, you can then set it up again to use it as new

Let me know please how you go