Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.
It is difficult to see what is going wrong when I cannot see the steps you are taking. It would be much easier if I can create a secure remote access so I can watch the steps your are taking and see what is going wrong. It's a faster, more effective and efficient way of resolving your issue, or if yoou prefer we can continue and I will do my best to help you in this way.
Would you like me to establish a secured remote access or you prefer to continue?