How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Why everytime i'll connect my phone in wifi it says add

Customer Question

hello Why everytime i'll connect my phone in wifi it says add guest I don't have a password ***** add guest
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: hold on I will call my husband to chat you
JA: Have you installed any updates recently?
Customer: This is Peter,karen's husband. Not that I know of ?,not very computer knowledgeable.
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Are you able to connect to your regular Wi-Fi / wireless network name (not the guest name)?

What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 month ago.

Please check at the back / bottom of your internet modem / router device(s) for the model of it.

- Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,