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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just built a computer and its not posting. It has a Intel

Customer Question

hi, I just built a computer and its not posting.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It has a Intel i7 7700k Asus Z170-E motherboard
JA: Have you installed any updates recently?
Customer: it hasn't booted yet, I can't get it to boot
JA: Anything else you want the computer expert to know before I connect you?
Customer: it has 16GB G.Skill DDR4 3400 ram
Submitted: 1 month ago.
Category: Computer
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.
I will help you now.

Do you hear any beeps?

Customer: replied 1 month ago.
no beeps. The motherboard power light displays green. The DRAM test light shows red, then turns off when powered up.
Customer: replied 1 month ago.
do you think its a ram compatibility issue?
Expert:  technicalcat replied 1 month ago.

If you take all RAM out, and then power on, do you hear any beeps?

Customer: replied 1 month ago.
No beeps, the DRAM light stays red when I do that.
Expert:  technicalcat replied 1 month ago.

I had sent an offer for phone support, as the troubleshooting to accurately diagnose can get involved with mainboards. Do you still need help with this issue or want phone support?