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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A xfinity teck had me refresh fire fox now all my op-tions

Customer Question

hi a xfinity teck had me refresh fire fox now all my op-tions like bookmarks, history etc re gone
JA: What kind of computer do you have?
Customer: windows 7 PC
JA: Have you installed any updates recently?
Customer: no, hust vthat refresh firefox thing that the guiy had me do
JA: Anything else you want the computer expert to know before I connect you?
Customer: how to get it back to the way it was b\4 the refresh
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When you refresh Firefox it creates a folder on your desktop called Old Firefox Data.

Do you see such a folder on your desktop?

Customer: replied 3 months ago.
no, i do not
Expert:  Byron replied 3 months ago.

OK. At the top of the Firefox window do you see the File-Edit-View-History-Bookmarks-Tools-Help

options?

If you don't see those, right-click on the 3-horizontal-bar icon in the upper right corner and

select Menu bar and it should put them there.

Expert:  Byron replied 3 months ago.

Then click Bookmarks>>Show All Bookmarks.

Then click Import and Backup and select Restore.

If there are restoreable bookmarks, you'll see a list of them.

Refreshing Firefox shouldn't remove your bookmarks

and if it does they should be in the Old Firefox Data folder which, by default,

Firefox puts on your desktop.

Expert:  Byron replied 3 months ago.

If there's a possibility the folder was deleted, check for it in your Recycle Bin.

Expert:  Byron replied 3 months ago.

click the start button and in the search box type "old firefox data" without the quotes. You might get lucky.

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