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Ask Byron Your Own Question

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2276
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I just got the reboot for my computer and I had windows 8.1

Customer Question

I just got the reboot for my computer and I had windows 8.1 but upgrade to 10 when you offered it my reboot is only for 8.1 how do I get 10 back on my computer do I have to pay for it now?
JA: Just to clarify, how often has the machine been crashing or freezing?
Customer: just this one time
JA: Have you installed any updates recently?
Customer: just did it all reboot today
JA: Anything else you want the computer expert to know before I connect you?
Customer: just I am not that smart with computers
Submitted: 11 days ago.
Category: Computer
Expert:  Byron replied 11 days ago.

Hi. My name is***** you for your question and the opportunity to assist. If you upgraded the computer to

Windows 10 during the free upgrade period, and your hard drive and motherboard have not been changed,

you can install Windows 10 for free, for as long as Microsoft offers it.

Customer: replied 11 days ago.
ok thank you am I being charged the $5.00 for this
Expert:  Byron replied 11 days ago.

Is that too much?