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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bought a Asus Notebook 555 at Best Buy on 3/17/15. Malware

Customer Question

Hi Andy, My name is ***** ***** I bought a Asus Notebook 555 at Best Buy on 3/17/15. Malware infected my notebook in December and I had to have the notebook totally cleared which now leaves me with the challenge of getting the original operating system re-installed. The computer technician I am working with informed me that I need a recovery key in order to do that. Where do I find my recovery key number?
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: I purchased an Asus 15634 Laptop, Corei3, 6GM Memory, 500GB Hard Drive, SKU(###) ###-#### Please let me know if you need anything else.
JA: Have you installed any updates recently?
Customer: I believe I ran updates whenever I was notified that an update was available.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. Just that I'm trying to recover whatever factory installed systems that are available.
Submitted: 4 months ago.
Category: Computer
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

What status is the computer at now?

Do you have Windows installed?

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