I'm sorry about the issue. That was certainly a fake phone call, so please do not follow any instructions from them. It is a scam in order to get your money and/or your personal information in order to do frauds. No legitimate support company would ever call you automatically for any reason. Only when you need computer help, you would contact a support company yourself first. Please always ignore any phone call (or email message or popup message) that you do not know or that you are not expecting.
Do you have any further question? Is there currently any issue with your computer?
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For more information about this kind of scams, please click on the Microsoft website below:
- Is there anything else you need today?
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You're welcome. I'm sorry; I'm an independent computer tech; you came here and asked me a question, so I was answering you. I'll have our customer service check with you on the billing issue; we'll make sure you'll be okay. Do you need help with any other computer question / issue today?
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I'm sorry. Basically, Microsoft does not provide live support instantly, so that's why I'm helping you. I'm the tech, so our customer service will fix the billing issue for you.
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Please let me know. Thank you,