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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cant access Google drive from my acer notepad using my

Customer Question

I cant access Google drive from my acer notepad using my google account
JA: Just to clarify, what's the exact model of your Acer? And what operating system are you running?
Customer: zhn
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: i can access my google account but cannot access my drive
Submitted: 1 month ago.
Category: Computer
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

When you click on the triangular Google Drive logo or link, what happens, please?

And, what web browser are you using for this purpose? Internet Explorer, Firefox, Safari, etc. ?

Customer: replied 1 month ago.
It sends us to a blank page w titel about:blankAcer model VHN that has no harddrive and is connected to google via the cloud.I am a dad typing for my daughter who got the acer as an xmas present...
Customer: replied 1 month ago.
We think this is an account or connection issue. Was she supposed to update account or connect acer chrome book in some way?
Expert:  Russell H. replied 1 month ago.

Try this, or have her try this:

Log out of the Google account.

Then close all the browser windows.

Then restart the computer.

Then do a Disk Cleanup, and remove both Temporary Internet Files, and the Temporary Files also.

Then, after that, open the browser, log in to the Google account, and try to access Google Drive again. If it doesn't work, go to

Help - About XXXX XXXXX

and tell me the version of the browser (and what browser program it is) please.

Or tell me if it works OK, so that I can close the case. Thanks.

Customer: replied 1 month ago.
This is a chrome book - there is no hard drive!
Expert:  Russell H. replied 1 month ago.

OK. Then do everything except the step about Disk Cleanup, which only applies to Windows computers of course.

Customer: replied 1 month ago.
Tried it with no success.
Expert:  Russell H. replied 1 month ago.

Then I'm sorry - if it's a Chromebook, I'm not sure what's wrong.

Try checking whether JavaScript is enabled in the Chrome browser's settings... without JavaScript enabled, it may not work with Google Drive.

Customer: replied 1 month ago.
OK - Thanks for your assistance. I am going to sign off now.
Expert:  Russell H. replied 1 month ago.

OK. You can come back to this case later at

at any time to finish the case. Thanks.