Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
When you click on the triangular Google Drive logo or link, what happens, please?
And, what web browser are you using for this purpose? Internet Explorer, Firefox, Safari, etc. ?
Try this, or have her try this:
Log out of the Google account.
Then close all the browser windows.
Then restart the computer.
Then do a Disk Cleanup, and remove both Temporary Internet Files, and the Temporary Files also.
Then, after that, open the browser, log in to the Google account, and try to access Google Drive again. If it doesn't work, go to
Help - About XXXX XXXXX
and tell me the version of the browser (and what browser program it is) please.
Or tell me if it works OK, so that I can close the case. Thanks.
OK. Then do everything except the step about Disk Cleanup, which only applies to Windows computers of course.
Then I'm sorry - if it's a Chromebook, I'm not sure what's wrong.
OK. You can come back to this case later at
at any time to finish the case. Thanks.