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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I change my microsoft account password? I have a

Customer Question

how do I change my microsoft account password? I have a number for reset:(###) ###-####but can't find any place to use it.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: macbook air, 13 inch, 10.11.16 OS X El Capitain
JA: Have you installed any updates recently?
Customer: maybe a couple of weeks ago, don't recall, certainly not since Xmas
JA: Anything else you want the computer expert to know before I connect you?
Customer: trying to get into Skype, which doesn't recognize what I thought was my password
Submitted: 3 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is your Skype name or the email or phone number you used to register with Skype?

Customer: replied 3 months ago.
name: victorialgoldberg
Expert:  Randy Computer Tech replied 3 months ago.

okay, thank you.

Which email did you receive the code on?

Customer: replied 3 months ago.
probably***@******.***. Unlikely:***@******.*** Even less likely, a long-dead email:***@******.***, but I don't remember when I stopped using that. Highly unlikely.
Expert:  Randy Computer Tech replied 3 months ago.

okay, check the [email protected] for the code. Then reply here with that code please.

Customer: replied 3 months ago.
I'm asked if I recognize a password ***** begins with vicki but adds 2 letters or numbers. I don't remember what that was, but it was most likely mine. I don't want to say I don't recognize it because it will eliminate my email address. What to do?
Expert:  Randy Computer Tech replied 3 months ago.

okay, thank you.

What would you like to use for the password?

8-character minimum; case sensitive

Customer: replied 3 months ago.
Liebson1936
Expert:  Randy Computer Tech replied 3 months ago.

okay, it doesnt let me change that on my end. You can probably change it after you sign in with the temporary password. Try this password ***** hpdh8334

Customer: replied 3 months ago.
that password *****'t let me into the account...
Expert:  Randy Computer Tech replied 3 months ago.

okay, I sent another code to that gmail. let me know the new code please.

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