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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want to change my name on my google email account....it

Customer Question

I want to change my name on my google email account....it says I can't ???
JA: Just to clarify, what email service provider are you using for this account?
Customer: I'm not sure what you mean by "service provider"
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 12 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you want to change the part of the email name that is in front of @gmail.com?

Customer: replied 12 days ago.

yes....I want it to say: j**********r @gmail.com not: j**************r @gmail.com

Customer: replied 12 days ago.
no, it doesn't need to be securely connect
Expert:  Randy Computer Tech replied 12 days ago.

Okay, unfortunately you can't change the email address. However you can start a new one using that name, the email name joan***@******.*** is already taken. You can use something like j*********r and a number at the end. j************r75, etc....

Customer: replied 12 days ago.
thank you...do I need to delete the old one first?
Expert:  Randy Computer Tech replied 11 days ago.

no, you can keep it until you get the other one set up and working.