Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.
Where are seeing this on your anti-virus software or in a web page?
Do you know which anti-virus is installed in your computer?
Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.
Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
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Checking to see whether you still need help.
You can generally ignore those messages
they are popped up by anti virus type programs when you don't use every single feature that they offer. Some of which you may not want to use.
If you tell me why it says you are not fully protected i can tell you what service they are pushing and whether it is worth anything to you.