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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9006
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Received the message 'You're not fully protected' Lenova

Customer Question

Received the message 'You're not fully protected'
JA: What kind of computer do you have?
Customer: Lenova with Windows 8
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: How to correct my delima
Submitted: 4 months ago.
Category: Computer
Expert:  John replied 4 months ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Where are seeing this on your anti-virus software or in a web page?

Do you know which anti-virus is installed in your computer?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.

Please use the reply box below to reply to me.

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 4 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Robert M. replied 4 months ago.

You can generally ignore those messages

they are popped up by anti virus type programs when you don't use every single feature that they offer. Some of which you may not want to use.

If you tell me why it says you are not fully protected i can tell you what service they are pushing and whether it is worth anything to you.

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