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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My new dell computer is running slow how do I fix it? I am

Customer Question

my new dell computer is running slow how do I fix it? I am not good with computers
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell laptop windows 10
JA: Have you installed any updates recently?
Customer: No. Windows 10 said I don't have to update, they do it
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 14 days ago.
Category: Computer
Expert:  John replied 14 days ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Is it show when booting to windows or when opening applications or when opening web pages?

Which anti-virus is installed in it?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.

Please use the reply box below to reply to me.

Expert:  John replied 14 days ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 13 days ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Elgin Vega replied 12 days ago.

Hi, my name is***** will try my best to help you with this request.

Will you allow me to connect to your computer using teamviewer?

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