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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know what the problem actually is? Then I would be happy to help you :-)
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
I am sorry to hear this, so which Apple computer are you using? How old is it? Also, where are you watching these movies (which website)?
Thank you for explaining, so this is not a computer issue, but an issue with the Smart TV, is that correct?
Yes, but you do not have an Apple Computer, but you do that on the Apple TV only, is that right?
Which computer have you got please?
I am sorry, but we do not seem to go anywhere, maybe another expert might be more suited for you, I will forward you. Thanks for your patience!
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I have accepted your remote-assistance request and would be happy to connect to your Mac. Please let me know when you are ready to go ahead. Thank you very much.