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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which error you are seeing if you try to open Google Earth?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
What is the error you are getting?
Thank you. Are you using Mac OS or Windows on your MacBook?
That cannot be answered by "yes", you can just have one running right now, is that Windows or Mac OS please?
If you go to www.whatsmyos.com, what does it say there at "Your OS is...". I just want to make sure.
I will forward you to a Mac expert, thanks for your patience. Lorenz
I cannot tell you, there are 10 experts online right now, but none of them has accepted your remote-assistance request yet. They can freely decide which questions they "pick up", so it is hard to say how long it will take. But you will receive a new reply here if someone accepts it. Thanks for your patience.
Could it be that there is an issue with your account in regards ***** ***** remote-assistance? I think another expert just tried to accept it but it did not work.
Please click the link below and run the program
run this one, and send id and pass
Whats the error/message?
Can you reboot your system, choose the apple icon -> shutdown/restart -> put a check to close all apps.after the reboot, get back to this page.
I have resolved this issue. Thanks