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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get google earth to open, macbook air, yes, Other

Customer Question

I can't get google earth to open
JA: What kind of computer do you have?
Customer: macbook air
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Other than I NEED HELP!!!!! No
Submitted: 11 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 11 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which error you are seeing if you try to open Google Earth?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 11 days ago.
What can I do
Expert:  Lorenz Vauck replied 11 days ago.

What is the error you are getting?

Customer: replied 11 days ago.
shut down unexpectedly
Customer: replied 11 days ago.
ok what now
Expert:  Lorenz Vauck replied 11 days ago.

Thank you. Are you using Mac OS or Windows on your MacBook?

Customer: replied 11 days ago.
Expert:  Lorenz Vauck replied 11 days ago.

That cannot be answered by "yes", you can just have one running right now, is that Windows or Mac OS please?

Customer: replied 11 days ago.
MAC os
Expert:  Lorenz Vauck replied 11 days ago.

If you go to www.whatsmyos.com, what does it say there at "Your OS is...". I just want to make sure.

Customer: replied 11 days ago.
MAC OS sierra the newest version
Customer: replied 11 days ago.
CAN you help me?
Customer: replied 11 days ago.
hello
Expert:  Lorenz Vauck replied 11 days ago.

I will forward you to a Mac expert, thanks for your patience. Lorenz

Customer: replied 11 days ago.
thank you
Customer: replied 11 days ago.
how much longer? I really need to get Google Earth running.
Expert:  Lorenz Vauck replied 11 days ago.

I cannot tell you, there are 10 experts online right now, but none of them has accepted your remote-assistance request yet. They can freely decide which questions they "pick up", so it is hard to say how long it will take. But you will receive a new reply here if someone accepts it. Thanks for your patience.

Customer: replied 11 days ago.
ok
Expert:  Lorenz Vauck replied 11 days ago.

Could it be that there is an issue with your account in regards ***** ***** remote-assistance? I think another expert just tried to accept it but it did not work.

Expert:  Kamil Anwar replied 11 days ago.

Please click the link below and run the program

https://www.fastsupport.com/777010183

Customer: replied 11 days ago.
it will not open
Expert:  Kamil Anwar replied 11 days ago.
Customer: replied 11 days ago.
loading
Customer: replied 11 days ago.
won't open
Customer: replied 11 days ago.
what now?
Expert:  Kamil Anwar replied 11 days ago.

Whats the error/message?

Customer: replied 11 days ago.
no message just won't open
Expert:  Kamil Anwar replied 11 days ago.

Can you reboot your system, choose the apple icon -> shutdown/restart -> put a check to close all apps.
after the reboot, get back to this page.

Customer: replied 11 days ago.
got it
Customer: replied 11 days ago.
wHAT now
Customer: replied 11 days ago.
hello can you help me
Expert:  Kamil Anwar replied 11 days ago.

On it

Expert:  Kamil Anwar replied 11 days ago.

I have resolved this issue. Thanks