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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get google earth to open, macbook air, yes, Other

Customer Question

I can't get google earth to open
JA: What kind of computer do you have?
Customer: macbook air
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Other than I NEED HELP!!!!! No
Submitted: 4 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which error you are seeing if you try to open Google Earth?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 4 months ago.
What can I do
Expert:  Lorenz Vauck replied 4 months ago.

What is the error you are getting?

Customer: replied 4 months ago.
shut down unexpectedly
Customer: replied 4 months ago.
ok what now
Expert:  Lorenz Vauck replied 4 months ago.

Thank you. Are you using Mac OS or Windows on your MacBook?

Customer: replied 4 months ago.
Expert:  Lorenz Vauck replied 4 months ago.

That cannot be answered by "yes", you can just have one running right now, is that Windows or Mac OS please?

Customer: replied 4 months ago.
MAC os
Expert:  Lorenz Vauck replied 4 months ago.

If you go to www.whatsmyos.com, what does it say there at "Your OS is...". I just want to make sure.

Customer: replied 4 months ago.
MAC OS sierra the newest version
Customer: replied 4 months ago.
CAN you help me?
Customer: replied 4 months ago.
hello
Expert:  Lorenz Vauck replied 4 months ago.

I will forward you to a Mac expert, thanks for your patience. Lorenz

Customer: replied 4 months ago.
thank you
Customer: replied 4 months ago.
how much longer? I really need to get Google Earth running.
Expert:  Lorenz Vauck replied 4 months ago.

I cannot tell you, there are 10 experts online right now, but none of them has accepted your remote-assistance request yet. They can freely decide which questions they "pick up", so it is hard to say how long it will take. But you will receive a new reply here if someone accepts it. Thanks for your patience.

Customer: replied 4 months ago.
ok
Expert:  Lorenz Vauck replied 4 months ago.

Could it be that there is an issue with your account in regards ***** ***** remote-assistance? I think another expert just tried to accept it but it did not work.

Expert:  Kamil Anwar replied 4 months ago.

Please click the link below and run the program

https://www.fastsupport.com/777010183

Customer: replied 4 months ago.
it will not open
Expert:  Kamil Anwar replied 4 months ago.
Customer: replied 4 months ago.
loading
Customer: replied 4 months ago.
won't open
Customer: replied 4 months ago.
what now?
Expert:  Kamil Anwar replied 4 months ago.

Whats the error/message?

Customer: replied 4 months ago.
no message just won't open
Expert:  Kamil Anwar replied 4 months ago.

Can you reboot your system, choose the apple icon -> shutdown/restart -> put a check to close all apps.
after the reboot, get back to this page.

Customer: replied 4 months ago.
got it
Customer: replied 4 months ago.
wHAT now
Customer: replied 4 months ago.
hello can you help me
Expert:  Kamil Anwar replied 4 months ago.

On it

Expert:  Kamil Anwar replied 4 months ago.

I have resolved this issue. Thanks