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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows has been blocked due to too many sign in at times.

Customer Question

Windows hello has been blocked due to too many sign in at times. It says to use my pin but there's no place to enter it. Usually there's a block to type my pin in - what do I do?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: what do I do? My laptop is a ThinkPad carbon x
JA: Have you installed any updates recently?
Customer: I have a ThinkPad - for some reason, the fingerprint recognition for sign in didn't work. Windows has blocked my sign in due to too many sign in at Tim's. It says to use my pin; however, there's no place on the screen to input my screen. What do I do?
JA: Anything else you want the computer expert to know before I connect you?
Customer: sign in at Tim's. It says to use my pin; however, there's no place on the screen to input my screen. What do I do?
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you see the icon on the screen that looks like a keypad like in the attachment below?

Click it and then enter your PIN.

Let me know the result please.

Customer: replied 1 month ago.
That's the problem- there's no input block.
Customer: replied 1 month ago.
Lenovo X1 Carbon
Expert:  Byron replied 1 month ago.

Is the power icon displayed in the lower right corner of the screen?

Expert:  Byron replied 1 month ago.

Or are you able to click Sign in Options ?

Expert:  Byron replied 1 month ago.

Or hold down the power button on the laptop for 4 - 5 seconds to turn the laptop off

then start it up again.

Customer: replied 1 month ago.
If I shut down my computer, I will lose my work.
Expert:  Byron replied 1 month ago.

Does your screen have Sign In Options (attachment below)

Customer: replied 1 month ago.
No sign-in options on the screen.
Customer: replied 1 month ago.
Can you call me?(###) ###-####
Expert:  Byron replied 1 month ago.

I do online support. I know you don't want to lose your work but if you don't have a way to enter your PIN

and Windows Hello has you blocked I don't see any other way but restarting to get the screen to a state

where you can enter your PIN.

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