I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if this happened after an upgrade to Windows 10 from a previous Windows version (like Windows 7 or Windows 8)?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,