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I cannot find my documents on my Windows 10? aN, An HP

Customer Question

I cannot find my documents on my Windows 10?
JA: What kind of computer do you have?
Customer: aN
JA: Have you installed any updates recently?
Customer: An HP desktop
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, these were changed from the older version and I am wanting to find my address book as well as other documents.
Submitted: 5 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if this happened after an upgrade to Windows 10 from a previous Windows version (like Windows 7 or Windows 8)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

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