How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cannot find my documents on my Windows 10? aN, An HP

Customer Question

I cannot find my documents on my Windows 10?
JA: What kind of computer do you have?
Customer: aN
JA: Have you installed any updates recently?
Customer: An HP desktop
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, these were changed from the older version and I am wanting to find my address book as well as other documents.
Submitted: 5 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if this happened after an upgrade to Windows 10 from a previous Windows version (like Windows 7 or Windows 8)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Related Computer Questions