Hello, and thank you for using this service.I will help you now.
Does your iphone ring when a regular call comes in?
OK. Do you have sound for videos or anything else on the ipad? Does sound work, except for facetime?
In other words, if you play a video or a game right now on the ipad, do you hear sound?
ok please do.
If system sound is working, there are a number of different settings we'd need to check. A phonecall would make this much faster and easier to do. Would you like phone support?
I actually need to step away from my desk for awhile, so will opt your question out to other experts for a more immediate response. thank you.
Hi there and welcome
Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.
Let the iPad restart and when it has, tell me if facetime is now functioning correctly please