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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32979
Experience:  Over 20 years of consulting to the IT industry
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Calls from FaceTime not ringing. How do I correct? Ipad, Not

Customer Question

Calls from FaceTime not ringing. How do I correct?
JA: What kind of computer do you have?
Customer: Ipad
JA: Have you installed any updates recently?
Customer: Not to my knowledge.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No , except I am technology challenged. Just be patient, I am not stupid.
Submitted: 1 month ago.
Category: Computer
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.
I will help you now.

Does your iphone ring when a regular call comes in?

Customer: replied 1 month ago.
Don't have iPhone.
Expert:  technicalcat replied 1 month ago.

OK. Do you have sound for videos or anything else on the ipad? Does sound work, except for facetime?

Customer: replied 1 month ago.
It has previously with no problems
Expert:  technicalcat replied 1 month ago.

In other words, if you play a video or a game right now on the ipad, do you hear sound?

Customer: replied 1 month ago.
I don't know but can check.
Expert:  technicalcat replied 1 month ago.

ok please do.

Customer: replied 1 month ago.
Video sound is fine. Talked on FaceTime after issue....just no ring when they called.
Expert:  technicalcat replied 1 month ago.

If system sound is working, there are a number of different settings we'd need to check. A phonecall would make this much faster and easier to do. Would you like phone support?

Customer: replied 1 month ago.
Does it cost?
Expert:  technicalcat replied 1 month ago.

Yes.

Customer: replied 1 month ago.
No thanks.
Expert:  technicalcat replied 1 month ago.

I actually need to step away from my desk for awhile, so will opt your question out to other experts for a more immediate response. thank you.

Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Let the iPad restart and when it has, tell me if facetime is now functioning correctly please

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