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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a gift of a new NZXT case with built in 3.0usb

Customer Question

I just got a gift of a new NZXT case with built in 3.0usb ports. but it cannot be connected to my saber tooth motherboard. is there an adapter?
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: no.
JA: Have you installed any updates recently?
Customer: I cannot physically connect the connection to the motherboard. it's a 10 pin connection
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Computer
Expert:  Michael Hannigan replied 10 days ago.

Hello. My name is Michael. I can help you with your question.

Do you have the model number of the case and the motherboard?

Customer: replied 9 days ago.
phantom 204
Customer: replied 9 days ago.
ASUS Sabertooth 990 FX 2.0
Expert:  Michael Hannigan replied 9 days ago.

Well, the case and the motherboard are definitely compatible. What about the power supply? Do you have the model number of that?

Customer: replied 8 days ago.
How does this relate to the USB plug?
Customer: replied 8 days ago.
you cannot connect remotely to fix a physical issue please refund my charges.
Expert:  Michael Hannigan replied 8 days ago.

You are correct. I cannot.

It would have nothing to do with the USB port, unless you know something I don't.

Expert:  Michael Hannigan replied 8 days ago.

I need the model number of the power supply.

Customer: replied 13 hours ago.
if you would have pulled up the schematic for the Mother Board you would have been able to tell me to look next to the power connection. Sorry for wasting my time.
Expert:  Michael Hannigan replied 13 hours ago.

Next to the power connection for what?

BTW, I'm helping you on my personal time. There's no need to be rude.

Expert:  Michael Hannigan replied 13 hours ago.

Best of luck.

Expert:  arsufi2002 replied 12 hours ago.

Hi GK,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert

By the way, could you confirm the Case model once, is it NZXT Phantom 240 instead 204

Expert:  arsufi2002 replied 12 hours ago.

If so, isn't there a blue colored cord running from front panel having 20pin connector

Expert:  arsufi2002 replied 12 hours ago.

please update when you are back