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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I CAN'T GET INTO MY TAX ILLINOIS AS THE COOKIES HA BEEN

Customer Question

I CAN'T GET INTO MY TAX ILLINOIS AS THE COOKIES HA BEEN DISABLED. I DON'T EVEN KNOW WHAT THEY MEAN BY COOKIES. HELP
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: WELL IT MAY TAKE ME A FEW MOMENTS TO FIGURE IT OUT PLEASE WAIT . IT IS AN HP 23 PAVILION
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: I KNOW VERY LITTLE ABOUT A COMPUTER SO I AM DUMB. I THINK I PURCHASED IT ABOUT 7 YEARS AGO , BUT NOT SURE.
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason