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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 949
Experience:  IT Manager at Wood Group PSN
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I forgot my email pass word and no recovery data is useful

Customer Question

I forgot my email pass word and no recovery data is useful as account is very old. I spent over 2 hours trying to solve the problems with no success. I need the account which has contact list
JA: Just to clarify, what email service provider are you using for this account?
Customer: internet exployer
JA: Have you installed any updates recently?
Customer: no only Norton std.protection
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need to get into the account .years ago they had security questions apparently there is no recovery filed data so I am lost
Submitted: 2 months ago.
Category: Computer
Customer: replied 2 months ago.
this is an old yahoo account Do you want the id # I don/t know how to contact yahoo I spent2 hours on their help guide for forgotten pass word and got no where since the account is very old and no recoverable data is available
Customer: replied 2 months ago.
please note phone is fixed since I do not have a mobile cell phone (###) ###-####this is my fixed phone on my desk
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

Can you tell me roughly when the account was created?

Customer: replied 2 months ago.
15 years ago I had given yahoo a recovery e mail then which is very dead now.. As I see it ,there is no recovery data and I need the account as it has contact list wjth e mail addresses and I don't want to make it obsolete
Expert:  Kevin T replied 2 months ago.

You have tried the recovery process with no luck?

Customer: replied 2 months ago.
I spent over 2 hours and gott no where . That is why I need your contact at yahoo to resolve the problem Do you want my id @yahoo?
Expert:  Kevin T replied 2 months ago.

There is very little we can do if you have went through the recovery process. I'd rather not waste your time, apart from posting on the Yahoo forums we have no access to your accounts and can only advise you to do certain things.

Please rate me above so I get credit for my time and assistance.

Customer: replied 2 months ago.
Sorry You have done nothing to help. a useful yahoo number or contact is what I neeed
Customer: replied 2 months ago.
please disconnect the connectition
Expert:  Kevin T replied 2 months ago.

https://uk.answers.yahoo.com/

Please rate me above so I get credit for my time and assistance.

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