Hi, my name is***** will try my best to help you with this request.
Lets try a remote session using teamviewer to check the problem
Use this link to download teamviewer
give me the ID and password ***** I can connect to the computer
Teamviewer ID and password *****
Yes, I'm checking other options
Well, I'm trying to research about the problem but cannot find any solution
I don't know how to fix the problem, I will opt out so other technician may help you.