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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get into me E-mail account. Other parts work fine,

Customer Question

I cannot get into me E-mail account. Other parts work fine
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: not sure
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address you are having the issue with?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Customer: replied 5 months ago.
Expert:  Byron replied 5 months ago.

Thank you. Can you tell me the mobile phone number associated with the address please?

Customer: replied 5 months ago.
Expert:  Byron replied 5 months ago.

Thank you. A text message was just sent to that number containing

a code I will need sent to me here.

Expert:  Byron replied 5 months ago.

Those codes are time sensitive and do expire. Please send me the code as soon as

you receive it. It is not a password.