How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 10477
Experience:  13+ years experience
Type Your Computer Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I just bought a Lenovo 10 Windows Pro. I also got a Thinkpad

Customer Question

I just bought a Lenovo 10 Windows Pro. I also got a Thinkpad Pen Pro When I try and scroll using the pen it won't work; for example FB scroll
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: Looking Hold On
JA: Have you installed any updates recently?
Customer: Just Lenovo Tablet 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: Well it seems to scroll when there is a scroll bar
Submitted: 4 months ago.
Category: Computer
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

So first off: Can you tell yet, whether the problem is

1. a lack of a scroll bar at times ?


2. the pen doesn't work, on some screens at least, or maybe all the time ??


3. it just doesn't scroll in FB even when there's a scroll bar ?

Customer: replied 4 months ago.
It does scroll if there os a scroll bar, it is hodden on right. But if I try and scroll by using the pen directly on the time line, which my android allows, it does not work
Customer: replied 4 months ago.
The scroll bar is very narrow.
Expert:  Russell H. replied 4 months ago.

Android OS is different from Windows.

That may be all there is to it.

As for the scroll bar being very narrow... you can change the size of screen elements, in Windows. But other things than the scroll bar may change size also.

So, with that in mind, would you like to try to change settings to enlarge the scroll bar?

And also... is what you are trying to do with the FB timeline, similar to simply holding down the mouse button with the mouse pointer amid the timeline stuff on the screen, then dragging the mouse downward without letting go, so as to scroll the screen downward through the timeline by doing a massive select, in the downward direction, so that the 'blue highlighted' selected portion forces the screen to scroll downward?

When you try that with the pen, does the blue highlighting appear at all?

Customer: replied 4 months ago.
When I use my finger on the timeline it works fine.
Customer: replied 4 months ago.
Everything works but direct scroll. I will work pn making scroll bar bigger. Thanks for your help.
Expert:  Russell H. replied 4 months ago.

OK. Do you need advice on (I think the settings are in the Display app in the Control Panel app set) to make items on the screen like the scrollbar, bigger?

If not, if you're done with the case, please rate my answer and my efforts to help. A five-star rating would best express appreciation of my care with this case.


Related Computer Questions