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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have this Microsoft page on my pc saying one of my drive

Customer Question

I have this Microsoft page on my pc saying one of my drive is infected for the to call them , after they play with my pc for ten minutes, they tell me I need an update on by security and they want two hundred dollars to fix it, Is there anyway to can get rid of it
JA: What's the make/model of your device? How old is it?
Customer: its a HP pav and it about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it came on when I was on face book and if I try to get on face bnook it will appear again
JA: Anything else you want the electronics expert to know before I connect you?
Customer: i just want to know if there is a way to get it off so i don't have to pay 200.dollars
JA: The Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: I'm sure I'm on I'm a member of geeksqard
Submitted: 14 days ago.
Category: Computer
Expert:  Byron replied 13 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

This is a common scam where you click on something and it pops up a message that you have some type of virus

and you're told to call a phone number. If you haven't paid, don't.

Was something installed on your computer?