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Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the model number of the laptop please?
Please reply below using the "Type your reply here" box, clickingSend when complete and I'll be able to see your response and help you.
That's not the model number. Here's how to find it:
On your keyboard hold down the Windows logo key (just to the left of the spacebar) and press R.
The Run box will open.
In the text area type: msinfo32 and click OK.
A window will open and on the right-hand side look at the entry for: System Model
and let me know that information please.