Hi. My name is***** you for your question and the opportunity to assist. Can you tell me which
version of Windows you are using on your computer and the browser (Microsoft Edge, Google Chrome,
Internet Explorer, Mozilla Firefox) that you use to view the mail.com site?
my name is ***** ***** will try to help you.
I can give you a thing or 2 to check,
if you would like we could set up a remote connection for an additional fee.
Hi. See if you can open mail.com using another browser. Download Firefox from here: https://www.mozilla.org/en-US/
When you install Firefox it will ask you if you want to import settings and favorites from Internet Explorer.
Choose not to do that as you may be importing the problem into Firefox.
Instead, after Firefox installs, go directly to mail.com
Let me know the result please.
What does AOL have to do with this?
What is your email address?
How long ago did this start happening?
I'm not sure what's going on with the mail server: navigator-lxa.mail.com
but this is telling:
Not sure. I just went to mail.com and created an email account and it seems to be working.
When was the last time your were able to sign in to mail.com ?
Can you right-click on the start menu button and open the Run box?
On your keyboard, hold down the Windows logo key (just to the left of the spacebar) and press R
The Run box will open.
In the text area type: winver and click OK.
A window will open telling you which version of Windows you have?
Thanks. Open the Run box again and type in: rstrui.exe and click OK.
System Restore will open. Select the option to choose a different restore date, if you see it, and click Next.
Put a checkmark in the box labeled Show More Restore Points if visible.
Select a restore date just before midnight, January 6 and click Next, then Finish.
Continue with the warning about disturbing the restore and it will run.
This will set Windows system files back to the way they were when you were able to log in to mail.com
It won't disturb your data files.
I'm a little perplexed myself with one website telling me the mail.com server isn't working yet I'm able
to create a mail.com account and send myself a test mail.
Thanks for the update.
You should get a message that the restore completed successfully.
If there's a fix option do it.
If it paste this in Firefox: https://navigator-lxa.mail.com
it goes straight to the mail.com login page