Hi. My name is***** you for your question and the opportunity to assist. Please don't call that number as it is
100% a scam. Microsoft, nor any other reputable company, does business that way. Did you allow anyone to connect to your computer
Thank you and good morning. It was wise not to allow a connection. I don't believe you have a horrible virus
but from your description it sounds like some malware has made its way on to your machine. These things most certainly
could be the cause of the slowness of the computer that you mention.
Can we do a remote session and I'll clean this up?