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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Logitech mouse only 6 months old on my Win 10

Customer Question

I have a Logitech mouse only 6 months old on my Win 10 laptop and suddenly it's very erractic, I can't get the mouse past the midway point going from left to right I can't move it to the far left it stops
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: HP Pavilion Win 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I did run my malware scan, & it found 1 malware in my mouse & I thought I fixed it
Submitted: 13 days ago.
Category: Computer
Expert:  Ryan-CTech replied 13 days ago.

Greetings! Sorry to hear your mouse is misbehaving. What is the Model number please?

Customer: replied 13 days ago.
M-100
Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 13 days ago.
ok
Expert:  Ryan-CTech replied 13 days ago.

Sure just 1 second :)

Expert:  Ryan-CTech replied 13 days ago.

Still with me?