Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
The payment for remote service has failed, you need to speak to your credit/debit card provider and tell them to authorise the transaction and then accept the offer again or update the card.
I will opt out - should you wish to cancel this please send an email to***@******.*** Thanks
Hello, my name is ***** ***** I will do my best to assist you.
Before we cancel this session, maybe it would be easier if you and I spoke over the phone. Would you like to try that?
Or, do you just want to cancel? Thank you for your response,
Allright, here is the refund / cancellation link