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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1683
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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My hp pavillion wont start

Customer Question

My hp pavillion wont start
Submitted: 2 months ago.
Category: Computer
Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Do you get any response at all such as indicator lights?

Customer: replied 2 months ago.
There is nothing
Expert:  Dan replied 2 months ago.

Okay thank you. Did it just quit or was it gradual?

Customer: replied 2 months ago.
I have changed powerpoints but nothing
Customer: replied 2 months ago.
It was working yesterday and was left on. When i went to use it again it was dead
Expert:  Dan replied 2 months ago.

How old is it?

Customer: replied 2 months ago.
Bought it beginning of 2016
Expert:  Dan replied 2 months ago.

Does it have a removable battery?

Customer: replied 2 months ago.
No it doesn't
Expert:  Dan replied 2 months ago.

Unplug the AC then press and hold the power button fro one minute. Plug the power back in and see if it will power back up.

Customer: replied 2 months ago.
Done
Customer: replied 2 months ago.
Still not working
Expert:  Dan replied 2 months ago.

Do you have anything plugged into the USB ports?

Customer: replied 2 months ago.
Nothing plugged in
Expert:  Dan replied 2 months ago.

Can you give me the serial number please?

Customer: replied 2 months ago.
I just bought a new cable and it is now working
Expert:  Dan replied 2 months ago.

What type of cable?

Customer: replied 2 months ago.
The adaptor that goes to the wall
Expert:  Dan replied 2 months ago.

Okay good! Glad it is working again.

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