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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Somebody was tryi, somebody was trying to seal my some apple

Customer Question

somebody was tryi
JA: What kind of computer do you have?
Customer: somebody was trying to seal my some apple protection plan about 300 dollars because my computer said i had some vires
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Computer
Customer: replied 15 days ago.
i just need to know if you can see if my computer have been jack or have some kind of virus
Customer: replied 15 days ago.
I'm waiting for answer
Expert:  Michael replied 15 days ago.

Hello! Thank you for contacting; I am Michael , a Sr. Consultant here at I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.

Expert:  Michael replied 15 days ago.

Hi, are u there?

Customer: replied 15 days ago.
i have this # 1(###) ###-####did tell me my computer and internet was being compromise for people for other countries trying to get in to my bank accounts
Customer: replied 15 days ago.
are u still there
Expert:  Michael replied 15 days ago.

whats that number and who told u that?

Expert:  Michael replied 15 days ago.

Hi, there. are u there?

Customer: replied 13 days ago.
What is going to happen with my computer?
Expert:  Michael replied 13 days ago.

It is difficult to see what is going wrong when I cannot see the steps you are taking. It would be much easier if I can create a secure remote access so I can watch the steps your are taking and see what is going wrong. It's a faster, more effective and efficient way of resolving your issue, or if you prefer we can continue and I will do my best to help you in this way.

Expert:  Michael replied 4 days ago.

Hi, This is Michael withe JustAnswer. I'm just following up to make sure you have received the information you requested.

If you have and there still follow up questions, please do not hesitate to contact me.