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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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´the battery of my newly bought lenovo thinkpad yoga 14 is

Customer Question

180;the battery of my newly bought lenovo thinkpad yoga 14 is not detected
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: serial number: R90LPTWB
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  Mr.Med replied 5 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 5 months ago.

I'm sorry about the issue, do you have a Windows 7, 8 or Windows 10 please?

Customer: replied 5 months ago.
win 10
Customer: replied 5 months ago.
no connection, just explain procedure please
Expert:  Mr.Med replied 5 months ago.

1. Disconnect AC power and shut down your laptop
2. Remove battery (if you can)
3. Connect AC power
4. Start the laptop
5. Open "Device Manager" (right-click on "Computer" > Properties -> click "Device Manager" in left pane)
6. Under "Batteries", right-click and uninstall "Microsoft ACPI Compliant Control Method Battery"
7. Shutdown
8. Disconnect AC power, insert battery
9. Connect AC power, start laptop

Let me know the results

Thank you

Customer: replied 5 months ago.
up to now I was unable to remove the battery
I tried the rest already, no results
Expert:  Mr.Med replied 5 months ago.

Ok can you tell me when did this start ?

Customer: replied 5 months ago.
just from the beginning, I ´just bought the machine today
Expert:  Mr.Med replied 5 months ago.

Please uninstall "Lenovo Energy Management" application and restart the laptop after the restart check the batter status if you still have the same error massage, please use the below link to download and install the latest update of this application :

http://support.lenovo.com/uu/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-yoga-14/downloads/DS032258

Let me know if you need further assistance

Thank you

Customer: replied 5 months ago.
where do I find this application?
Expert:  Mr.Med replied 5 months ago.

Right click on Start, click search and type Windows Defender, Right-click "Windows Defender", select "Run as administrator". Click on "tools" icon at the top of the window, then click on "Software Explorer".

Click on "Show for all users" at the lower left corner. In the "Category" list, select "Startup Programs". Select "Lenovo Battery Management Software" on the left panel. At the bottom of the right panel, click on "Remove" button.

Customer: replied 5 months ago.
there is no tools button
Expert:  Mr.Med replied 5 months ago.

First lauch setup.exe from C:\swtools\readyapps\pwrmgrv directory

If you still can't uninstall it please right-click on start, in the search box type cmd a black box will be open and type :

c:\swtools\readyapps\pwrmgrv\setup.exe -l0x9 -AddRemove (hit enter)

thank you

Expert:  Mr.Med replied 5 months ago.

has everything worked out please?

Expert:  Mr.Med replied 5 months ago.

Hi,

Do you still need help ?

Customer: replied 5 months ago.
no, thanks
Expert:  Mr.Med replied 5 months ago.

Did you uninstall "Lenovo Battery Management Software", is your battery is detected now by the computer please?

Customer: replied 5 months ago.
I went back to bestbuy and exchanged the machine...
Expert:  Mr.Med replied 5 months ago.

Ok, if you need any further help please reply back to me

Thank you