Hello. My name is ***** ***** I will be assisting you today.
Do you have a network cable to plugin temporarily?
Is there another working device on the same wireless?
a hard wired connection
you on your phone right now?
how are you communicating on here, do you have another working computer?
temporarily take the network cable out from back of desktop and plug it into your laptop
there should be a cable going from modem/router to your desktop computer, you want that plugged into your laptop
from router to desktop
checking if you still need help with this