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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Why does Microsoft support keep freezing screen and telling

Customer Question

why does Microsoft support keep freezing screen and telling me I have virus and to call this #1***-***-**** and ask for money to renew my warrenty?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer:(###) ###-#### service is il53802
JA: Have you installed any updates recently?
Customer: I installed Kaspersky total security
JA: Anything else you want the computer expert to know before I connect you?
Customer: why is this going on and its suppose to be from customer support
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Microsoft doesn't do business that way. That's 100% a scam what you are seeing on your screen.

Please don't call that number and instead tell me what version of Windows you have and I can help you with this?

Expert:  Byron replied 2 months ago.

Thank you.

Right-click on the start menu button (the icon in the very lower left corner that looks like a 4-pane window)

and select Run.

The Run box will open.

In the text area type: rstrui.exe and click OK.

System Restore will open.

click Next and put a checkmark in the Show more Restore Points box if you see it.

Select the latest restore date before this occurred and click Next, then Finish.

Continue through the warning about interrupting the process and run the restore.

This will undo and remove the support screen that's popping up.

And here's a link to our BBB rating:

https://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403