Hi. My name is***** you for your question and the opportunity to assist.
Right-click on the start menu button (the icon in the very lower left corner that looks like a 4-pane window)
and select Run.
The Run box will open.
In the text area type: services.msc and click OK.
Scroll through the alphabetized list and locate Vcom Cloud Agent.
What does Fix It want you to do after you locate the service?
Hi. Were you able to locate that OK?