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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2557
Experience:  CCNA, A+, MCSE with over 12 years experience.
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Cursor locked in middle of screen, ne71b, not sure this is

Customer Question

cursor locked in middle of screen
JA: What kind of computer do you have?
Customer: ne71b
JA: Have you installed any updates recently?
Customer: not sure this is my friends computer he asked me if I could help he is 66 year old
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is it the laptop touchpad that's not working?

Please use the box just below to reply. Thank you.

Expert:  Byron replied 3 months ago.

Thank you. On the keyboard you should see an icon that looks like a hand just above the F6 key number.

Hold down the FN key at the bottom of the keyboard and press F6 and that toggles the touchpad on

and off which should allow the cursor to be moved using the touchpad. Let me know the result please.

Expert:  Byron replied 3 months ago.

Please let me know how it went. Thank you.

Customer: replied 3 months ago.
nothingrebooted seems to be working now
Customer: replied 3 months ago.
restarting again to make sure
Customer: replied 3 months ago.
seems good thanks
Expert:  Byron replied 3 months ago.

Thanks. If your friend accidentally touched something the wrong way it can cause this to happen.

Expert:  Byron replied 3 months ago.

If you would like any additional information or assistance,
please do not hesitate to let me know.
Else if you could, please take a moment
to rate the service using the stars at the top of the page, then submit,
as that is how we are credited with assisting.
It would be much appreciated.

Customer: replied 3 months ago.
ok ill tell him thanks have a good weekend
Expert:  Byron replied 3 months ago.

And you as well, thanks.

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