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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Skype drop the call when contact is made, the internet

Customer Question

Skype drop the call when contact is made
JA: Have you checked your internet connection?
Customer: the internet connection is working
JA: Have you installed any updates recently?
Customer: yes the last update has been done
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know how frequesnt the connection drops.

Customer: replied 2 months ago.
The connection drop for every call. It drops as soon as the called party accept the call
Expert:  Michelle replied 2 months ago.

have you done anything to identify the cause?

Customer: replied 2 months ago.
are you still online ?
Expert:  Michelle replied 2 months ago.

yes i am.

Customer: replied 2 months ago.
I have called the IP provider. Lines has been tested and they say problem is with Skype ??
Expert:  Michelle replied 2 months ago.

What Operating System (OS) is running on the computer?

Customer: replied 2 months ago.
win10
Customer: replied 2 months ago.
windows 10.
Expert:  Michelle replied 2 months ago.

Apart from skype did you notice any internet connection drop while browsing or sendind or reading emails?

Customer: replied 2 months ago.
no, I only have problems with skype
Customer: replied 2 months ago.
Expert:  Michelle replied 2 months ago.

lets follow these steps

Click on the start and select search type in cmd hit enter.

let me know once there

Customer: replied 2 months ago.
ok i'm in
Customer: replied 2 months ago.
are you still online?
Expert:  Michelle replied 2 months ago.

i am online let me know what time you could be.

Customer: replied 2 months ago.
I am online now
Expert:  Michelle replied 2 months ago.

you are using skype service on a pc or a smartphone?

Customer: replied 2 months ago.
on a PC