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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received an email stating that someone used my email

Customer Question

I received an email stating that someone used my email address to purchase a iPhone cover. When I clicked on the link to cancel it took me to a secure site where I need to fill out all the information. First of all it won't let me put my social security number in the correct format, second it is asking me to check the zip code I put in, the number I put in is correct, can't get it to move forward because of this. I have nothing but trouble with signing into Apple. I get my password ***** and it asks me questions, I answer the questions and it tells me my answers are wrong. I am so frustrated!
JA: When did you last reset your username and password?
Customer: a few days ago, maybe a week or so, not sure
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so
Submitted: 17 days ago.
Category: Computer
Expert:  Cris replied 17 days ago.

Hi there, I am Cris and will be glad to assist you.

First of all, the email you received is a scam. They are trying to lure you into filling out personal info, no purchase online should ever have to enter their SS.

I can offer you secure remote support to check on your PC for any virus issue and help try and get your Apple ID sorted.

Expert:  Cris replied 17 days ago.

Did you still want further assistance with your issue?