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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36826
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Howtochangepassword? hpvista, no, idon'tknow

Customer Question

howtochangepassword?
JA: What kind of computer do you have?
Customer: hpvista
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: idon'tknow
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What kind of password ***** you like to change, such as email password, or Wi-Fi / wireless password, or computer's login password, etc.?

Is the current password ***** working?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 4 months ago.
[email protected]
Expert:  Viet - Computer Tech replied 4 months ago.

Thank you. Is your current yahoo email password ***** working or not?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
IWASTOLDTOCHANGEMYPASSWORDBYYAHOOSOHOWDOIDOTHAT?
Expert:  Viet - Computer Tech replied 4 months ago.

Yes, you should only go to the Yahoo.com website and change your email password *****

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 4 months ago.
IJUSTTRIEDTOGOTOYAHOO&IGETYOU.IDIDNOTWANTASERVICEJUSTACHANGETHEYASKMETODO.
Expert:  Viet - Computer Tech replied 4 months ago.

Yahoo does not provide live support. I'm an independent computer tech; I can help changing your yahoo account password ***** if you'd like me to. Please reply at the box below. Thank you,

Customer: replied 4 months ago.
ANYTHINGTOGETTHISOVERWITH.IAMALITTLELOSTONTHECOMPUTER
Expert:  Viet - Computer Tech replied 4 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a99cfaf8-241c-45a4-9dc9-a3ab1ed93190
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/hqu3c3c
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Customer: replied 4 months ago.
can"tseentofindopenorrunsoican"tcontinue
Expert:  Viet - Computer Tech replied 4 months ago.

- Click on the website below:

http://tinyurl.com/hqu3c3c

, then what do you see (usually at the bottom)?

- Do you see the item called Elsinore.ScreenConnect.Client?

- If not, can you press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open, then see if Elsinore.ScreenConnect.Client is there?

- If yes, can you open / run / install the item Elsinore.ScreenConnect.Client?

Please reply at the box below. Thank you.

Customer: replied 4 months ago.
nothinghappens.youknowyouhavearealdummyhere
Expert:  Viet - Computer Tech replied 4 months ago.

1. Click on the website below:

http://tinyurl.com/hqu3c3c

2. Then press at the same time the two keys Ctrl and J on the keyboard

3. Then what do you see next?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
itchangedtoascrenefordownlodesbutitwasablankareia
Expert:  Viet - Computer Tech replied 4 months ago.

Please try the following steps in the first solution below for changing your Yahoo account password:

Solution #1:

1. Click on the Yahoo website below:

https://login.yahoo.com/account/change-password

2. If prompted, sign in with your current yahoo account password.

3. Enter a new password ***** want in the New password box.

4. Re-enter your new password ***** the Confirm new password box.

5. Click on Continue.

- Then you are done. Remember your new password.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

Were you able follow the 5-step process above in order to change your password? Or is there any error or message, or are you stuck at any step?

- Note: If you cannot sign in with your current password, then use the Forgot password ***** at the Yahoo website. Or you can click on the website below:

https://edit.yahoo.com/forgotroot

, there, enter your full yahoo email address, then click on Continue and follow the instructions there in order to reset / change your password.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

How are you? It's been a few days. Have you gotten a chance to try my suggestion above yet?

Do you still need help with your yahoo email account password ***** and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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