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Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 9763
Experience:  13+ years experience
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My Lenovo laptop screen is stuck on the spalsh screen. It

Customer Question

My Lenovo laptop screen is stuck on the spalsh screen. It will not let me logon on
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Lenovo Yoga 300
JA: Have you installed any updates recently?
Customer: No it just disappeared.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No that is all.
Submitted: 13 days ago.
Category: Computer
Customer: replied 13 days ago.
No I just need to know what to do.
Customer: replied 13 days ago.
I cannot logon into the laptop.
Customer: replied 13 days ago.
Are you there or is this a scam?
Customer: replied 13 days ago.
Can you please answer my question?
Expert:  Russell H. replied 13 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Sorry for the delay in responding.

That is a severe error. The first thing to ask is: was the Lenovo dropped, was hardware added to it (e.g. a memory upgrade) or taken from it recently, or was it ever gotten wet ?

Secondly: How old is it?

Customer: replied 13 days ago.
No it has not been damaged. It is only 6 months old.
Expert:  Russell H. replied 13 days ago.

Good news! if you bought it new, never dropped it nor opened the case (which voids the warranty, generally) nor got it wet by mischance or carelessness, then it is still covered by Lenovo's warranty.

No upgrades? no removals from the laptop?

Customer: replied 13 days ago.
I would prefer you tell me what to do.
Customer: replied 13 days ago.
Please tell me what to do.
Customer: replied 13 days ago.
How can you access my computer when I cannot even logon into it?
Expert:  Russell H. replied 13 days ago.

If no upgrades were done on it, nor anything removed from it, I would advise you to

1. hold the power button down until it shuts Off.

2. unplug from power, remove the battery if it is removable, and leave it to rest and reset, for at least overnight. (or 6+ hours.)

3. try it again.

If at that point it still sticks on the Lenovo splash screen, then it's basically defective within warranty (CPU locked up during initialization, or circuitry too defective to initialize) and you should contact Lenovo about getting it serviced into something like workability.

If you bought it in Australia, then contact Lenovo Australia:

http://www3.lenovo.com/au/en/contact/

Does this answer your question fully enough?

Customer: replied 13 days ago.
Thank you. I will contact Lenovo Australia.
Expert:  Russell H. replied 13 days ago.

I hope and trust that they will provide good warranty service.

Please rate my answers and my work, before you go. A five-star rating would best show appreciation for the work and attention I gave to your question and its answer.

Thanks!